HIJAB & ME – FAQs
How do I track an order?
Once the item posted, we will sent you an email with a link for tracking the order. Simply key in the tracking number to trace your order.
Can I cancel the order?
Once an order is made, the order cannot be cancelled. Please check and double-check your order before it is placed in order to prevent mistakes. If you have a specific request, please contact us at firstname.lastname@example.org. We will ensure a representative will be with you to help as quickly as possible.
What payment methods do you accept?
We are using Senangpay and Paypal.
* Please note your transaction will be subject to the Current Currency Conversion, which fluctuates daily, and your bank may charge you an International Transaction Fee. (applicable only for international transaction)
What if I accidentally paid more than once?
Kindly email us immediately at email@example.com. Or you can whatsapp 013-3940898.
What if the payment transaction failed?
If your payment transaction failed several times, you could contact us at 013-3940898 for manual order and payment can be done via online banking transfer to the following banks:
Account name: ATURAN ELEMEN SDN BHD
MAYBANK: 5627 5968 2305
CIMB: 800 8059 029
RHB BANK : 2120 5900 2581 38
BANK ISLAM : 1214 0010 0099 33
Kindly email us the proof of payment at firstname.lastname@example.org together with the details of your purchased.
Shipping & Delivery
Where do you ship?
We ship worldwide.
How long does the delivery take?
The duration of shipping and delivery is very much depending on where you live. For local customer (Malaysia), we are using PosLaju and the order place before 12 noon will be sent on the same day. For international customer, please allow airport transit time, (ranging from 5 to 7 days) and also the custom clearance in the respective country.
My item hasn’t been delivered, what should I do?
Key in the tracking number using the link provided in the email. Contact us at email@example.com and we will assist you to track down your item as well.
Will I have to deal with customs?
Each country has its own unique import procedures which are subject to change. If you have an order held in
customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as swiftly as possible. Customs policies vary between countries- therefore, if your internationally shipped package is delayed by customs, please contact us immediately.
Return & Refund
What is your return policy?
Please inform us the damaged, wrong, faulty or defect item (apart from bought items) by using this email at firstname.lastname@example.org within 24 hours of the time item’s received.
To return the damaged, wrong, faulty or defect items (apart from bought items) within 7 days for local purchased and 28 days for international purchased of receipt date for a refund. Any delay will not be entertained. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.
We are not liable to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.
Please enclose the completed Returns Form with your goods, and make sure all returned items are well packaged, so as not to be damaged in the post. Items returned must be in their original condition, which include tags and packaging.
The goods are customer’s responsibility until they reach our warehouse. Please ensure to package your returned items properly in order to avoid damages. This includes the boxes, packaging and tags. Our company is not responsible for any items that are returned in error.
We recommend you to use any postage service that insures you for the value of the goods you are returning and obtain proof of posting. The returned costs are customers’ responsibility.
What is your refund policy?
Customer’s shall be refunded with store credit. Items when purchased during any promotion or sale are non-refundable. Return shipping charges are responsibilities of the customer.
Do you restock items?
Yes, we do restock some of the items. We will update or announce any replenishment through our social media channels. Be sure to follow us on our Facebook and Instagram pages.
How do I stock or sell my products on your website?
You are more than welcome to join us. Email us at email@example.com to become part of our exciting team.